Group Expeditions, Solo Explores, Companion Care and Pet Passenger Cancellations:

- In the event of cancellations that are notified to us 48 hours prior to the start of the booking period, all fees already paid will be refunded, or held over for subsequent bookings.

- Any bookings that are cancelled between 48 hours and 24 hours before the start of the booking period will require 50% payment for services.

- All bookings cancelled within 24 hours of the booking period will be payable in full.

 

Hound Holiday, Mucky Mutts and Night Nanny Cancellations:

- Deposits are non-refundable and do not count towards cancellation fees. ​**

- In the event of cancellations that are notified to us 14 days prior to the start of the booking period, all fees already paid in excess of the deposit will be refunded, or held over for subsequent bookings.

- Any bookings that are cancelled 8 - 13 days before the start date of the booking period will require a 25% payment for services on top of the deposit.

- All bookings cancelled within 7 days before the start date of the booking period will be payable in full.

 

Important Notes:

- Failure to cancel a service will be payable in full. (This is also the case if we cannot access the property, or your pet is not home)

- Cancellations also apply if another service is booked at the time of cancellation.

- Please note that the cancellation period only covers our working hours (9am - 5pm, Monday - Friday); weekends and bank holidays are not included. i.e., cancellations made at 8pm on Friday will be accepted as 9am on Monday.

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** For regular / return customers in the event of cancellation, the deposit and appropriate cancellation fee will be applied to your usual / final invoice.

 

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This policy was last updated on 22/12/2020

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